Has your business grown to the point where you need an on-site helpdesk or IT help desk? Here are some clues you may be ready to add an in-house help desk to serve your staff or customers.
If it is time to consider an on-site help desk, give us a call. We can help with helpdesk support, helpdesk management, and IT helpdesk staffing. Let's get your questions answered.
Successful help desks are highly organized, efficient and effective in solving caller's problems. Depending on the size and complexity of your business, your IT help desk may be just one person or a whole department of technicians dealing with problems as they arise.
Behind the scenes, however, a helpdesk often includes a number of players who must work together to handle technical questions efficiently. Ticketing software may be needed to move your helpdesk to the level your business requires. Good helpdesk support and topnotch helpdesk management can make your helpdesk work effectively for your business.
In order to meet staff or customer needs, your helpdesk will need to manage incoming calls in some organized fashion, do any needed research, coordinate with other departments as needed and respond to requests. They should be able to provide reports as needed.
Whether you are looking for help setting up your new help desk, staffing for a current help desk or on-going helpdesk management - we can help.
For a new help desk
We will get your new help desk up and running
Get professional staffing for your IT help desk - We outsource permanent IT help desk staff or extra hands for busy times. Call to find out how we can help you meet your needs.
Get help desk management
Take the worry out of your help desk with full service outsourced management. Our experienced managed service providers will handle all the details and keep you fully informed. Your help desk will run right. (Just ask some of our very happy help desk customers!)
Let us help you get the help desk your business needs - give us a call today.
We can answer your help desk ticketing questions or help you select the right help desk software for your business.
With years of experience helping businesses run their help desks, we can help you identify your needs and research options to find the best approach.
As a result of working with Olympia Computer, we have fantastic customer service from a dedicated help desk . . .
Tamara Schaffert, Chief Operating Officer, Physicians of Southwest Washington
What is a help desk?
A help desk is a local answer center where your staff or customers can get information and support when they run into problems. An IT help desk focuses on technical questions that may come up for staff or customers.
Is a help desk the same as a customer support center?
Helpdesk often refers to inward facing support for your own staff while Customer Support focuses on clients or customers. However, the concept is the same - providing one place where callers with problems can get help getting those problems resolved.
Some companies call this service their IT Solution Desk, Information Center, Tech Support or Resource Center.
How can adding a help desk help my business?
A help desk can help your business improve customer satisfaction, boost sales, reduce staff downtime and improve staff morale. A well run help desk will cut down response time and make reporting and management easier.
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